Specialty referral communication and completion in the community health center setting.
| Year: | 2011 | ||||||
| Type of Publication: | Article | ||||||
| Authors: |
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| Journal: | Acad Pediatr | Volume: | 11 | ||||
| Number: | 4 | Pages: | 288-296 | ||||
| Abstract: | |||||||
Parent and provider disagreement about children's care at the time
of specialty referral may lead to incomplete referral, ie, not attending
a specialty visit when referred. This study's objectives were first
to assess parent-provider correlation in perspectives on referral
necessity, seriousness of child's health problem, and parental understanding
of referral among children referred to pediatric specialists, and
second to assess whether these perspectives are associated with incomplete
referral.Two months after specialty referral, parents and primary
care providers completed a survey rating referral necessity, seriousness
of problem, and parental understanding on a 4-part scale ("definitely
yes" to "definitely no"). Parents were surveyed by telephone; providers
completed one self-administered survey per referral. Using z tests
and Pearson correlation coefficients, we summarized parent-provider
agreement about referral necessity, seriousness of problem, and parent
understanding. We applied logistic regression to test associations
of parent and provider ratings for each variable with incomplete
referral.A total of 299 (60.0%) of 498 matched parent and provider
surveys were included in the analysis. Parents had low correlation
with providers in perspectives of referral necessity and seriousness
of problem. Parents reported that referral was necessary more often
than providers, and providers underestimated parents' self-reported
understanding of the referral. Nearly 1 in 3 children had incomplete
referral, and both parent and provider reports of lower necessity
were associated with incomplete referral.Parents and providers hold
divergent perspectives on referral necessity and seriousness of children's
health problems; these perspectives may impact rates of incomplete
referral. Improving communication around specialty referral might
reduce incomplete referral. |
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